Refund policy

Our commitment

We aim to provide reliable AI voice services. If the product does not meet expectations, we review refund requests fairly and quickly.

Subscription refunds

14-day money-back window

• Available for eligible first-time subscriptions only
• Request must be submitted within 14 days of purchase
• No credits may be used during this period to remain eligible
• Refunds are returned to the original payment method

After 14 days

• You can cancel at any time to prevent future renewals
• Billing periods with any credit usage are non-refundable
• Service-impacting incidents are handled with priority support review

Credits and usage

Subscription credits

• Once any subscription credits are used after purchase, that subscription charge is non-refundable
• If no credits are used, requests may be reviewed within the policy window
• Failed generations caused by platform errors are eligible for corrective action

Voice cloning credits

• If cloning fails to complete due to platform error, replacement credits or corrective action applies
• Used credits are not refundable

Non-refundable items

Items typically not eligible for refund include:

• Any subscription where credits have been used after purchase
• Successfully used generation credits
• Completed and downloaded outputs
• Renewal periods outside the policy window

How to request a refund

Please include your account email, purchase ID, and a short reason.

Typical review time is 1-2 business days. Payment-provider processing can add 3-5 business days.

Special circumstances

• Verified billing errors are refunded immediately after validation
• Major service disruptions may qualify for service credits or account extensions
• Technical defects preventing core usage are reviewed with priority

Fair use policy

We reserve the right to deny refunds in cases of fraud, repeated abuse of refund workflows, or violation of Terms of Service.

Questions

Need clarification on eligibility? Reach out and we will walk you through the options.